{"id":2387,"date":"2025-05-08T23:20:51","date_gmt":"2025-05-08T15:20:51","guid":{"rendered":"https:\/\/printaker.com\/bloom\/?page_id=2387"},"modified":"2026-03-18T20:28:13","modified_gmt":"2026-03-18T12:28:13","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/bloom.com.my\/zh\/info\/terms-conditions\/","title":{"rendered":"\u6761\u6b3e\u548c\u6761\u4ef6"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row top-row porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><h1 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1765097549350 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Terms and Conditions<\/h1>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span style=\"color: #000000;\"><strong>Please read the following terms and conditions carefully before placing any orders.<\/strong> To anyone who places order for <em>himself or herself<\/em>, or <em>on behalf of a third party<\/em>, by <strong>accessing the site<\/strong> for placing an order, you signify your <strong>agreement to these terms and conditions<\/strong>.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746166594 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Hours of Operation<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span style=\"color: #000000;\"><strong>Online Ordering &amp; Payment System<br \/>\n<\/strong>Available <strong>24 hours a day, 7 days a week.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Delivery Service<br \/>\nMonday to Friday:<\/strong> 9:00am \u2013 6:00pm<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Saturday:<\/strong> 9:00am \u2013 2:00pm<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Sunday &amp; Public Holidays:<\/strong> Closed<\/span><br \/>\n<span style=\"color: #000000;\"><em>(Special arrangements for deliveries on Sundays or public holidays can be made with advance notice \u2014 preferably at least 2 days in advance.)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Walk-in Purchase &amp; Customer Service<\/strong><\/span><br \/>\n<span style=\"color: #000000;\"><strong>Monday to Friday:<\/strong> 9:00am \u2013 5:30pm<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Saturday:<\/strong> 9:00am \u2013 2:00pm<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Sunday &amp; Public Holidays:<\/strong> Closed<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1762833620352 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Communication (WhatsApp \/ Live Chat \/ Call \/ Email)<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\">Before placing an order, for any enquiry or products\/services confirmation, please provide your enquiry <strong>in details<\/strong> together with <strong>product name, delivery date<\/strong> and <strong>address<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">After placing an order, kindly provide us your <strong>Order ID<\/strong> for our references.<\/span><\/li>\n<li><span style=\"color: #000000;\">If there is any issue regarding your order, we will contact you through <strong>WhatsApp \/ calls<\/strong> or <strong>email<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Decision will be made <strong>for your convenience<\/strong> (whichever we think the best including <strong>delaying the delivery to next available delivery slot\/day<\/strong> or <strong>on hold the order<\/strong>), if there is <em>no any reply<\/em> from you.<\/span><\/li>\n<li><span style=\"color: #000000;\">&#8216;<strong>Order Notification<\/strong>&#8216; , &#8216;<strong>Payment Receipt<\/strong>&#8216; (if any) and other important information\/notice E-Mail will be sending by us <em>manually or automatically by system<\/em> during and after order. Kindly stay alert and monitoring your <strong>mailbox<\/strong> (please check Spam\/Junk mail if you didn&#8217;t seeing it inside Inbox) closely until the delivery done.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746213490 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Order Status<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span style=\"color: #000000;\">You may <strong>check your order status<\/strong> using any of the following options:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Click \u2018<strong>My Order Status<\/strong>\u2019 at the bottom of our page under the \u2018<strong>My Account<\/strong>\u2019 section, or click <strong><a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/my-order-status\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/strong> to access the same page.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Log in to your <a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/my-account\/\" target=\"_blank\" rel=\"noopener\">Customer Portal<\/a><\/strong> and navigate to <em><strong>My Account \u2192 Orders<\/strong><\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Contact our Customer Service Team<\/strong> via <em>WhatsApp, Call, Live Chat<\/em> or <em>Email<\/em> for assistance.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1762791496194 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Payment Methods<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>Visa, Mastercard, FPX Online Banking, e-Wallet, Cash 7-Eleven, UnionPay, Diners Club International, Discover<\/strong><\/span><br \/>\n<span style=\"color: #000000;\"><em><em>Real-time payment processing is powered by <strong>FIUU<\/strong>. A <strong>payment receipt<\/strong> will be generated by FIUU and sent to your email once the transaction is successful.<\/em><\/em><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Bank-in (Public Bank, Maybank, CIMB Bank, Hong Leong Bank)<\/strong><\/span><br \/>\n<span style=\"color: #000000;\"><em>Manual payment can be made via <strong>Internet Banking, ATM, or over-the-counter deposit<\/strong>. Kindly transfer the payment to our <strong>designated bank account<\/strong>, and we will process your order once the payment receipt is received and verified. Click <strong><a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/info\/payment-receipt\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/strong> for for example of valid payment receipt\/proof.<\/em><\/span><br \/>\n<span style=\"color: #000000;\"><em><em>For payments made via <strong>IBG (Interbank Giro transfer)<\/strong> or <strong>Cheque<\/strong>, orders will only be processed after the amount is successfully credited into our bank account.<\/em><\/em><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>PayPal<\/strong><\/span><br \/>\n<span style=\"color: #000000;\"><em><em>Pay easily using your <strong>PayPal account balance<\/strong>.<\/em><\/em><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>American Express (AMEX)<\/strong><\/span><br \/>\n<span style=\"color: #000000;\"><em><em>At checkout, please select \u2018<strong>Bank-in<\/strong>\u2019 as your payment method. After submitting your order, <strong>contact us<\/strong> to request a secure payment link. Only <strong>personal AMEX cards<\/strong> are accepted. All payments will be <strong>converted from RM to USD<\/strong> before processing.<\/em><\/em><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Western Union<\/strong><\/span><br \/>\n<span style=\"color: #000000;\"><em>Kindly <strong>send us the remittance receipt<\/strong> once payment has been made. Please arrange your payment at least 2 working days before the delivery date to allow sufficient time for us to collect it from our <strong>local Western Union agent<\/strong>.<\/em><\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746238315 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Invoice<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\">If you require an invoice, you can <strong>download<\/strong> it from your <strong>Customer Portal<\/strong> after logging in. Please allow <strong>1 working day<\/strong> for processing, as invoices are <strong>generated upon request<\/strong> and uploaded in batches. You may <strong>check your portal from time to time<\/strong> for updates.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746248706 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Price<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>Prices of products are changed from time to time according to current market price.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Kindly arrange the payment <strong>soonest possible after placing order(s)<\/strong> to avoid <em>changes on prices<\/em> and to <em>reserve materials\/stock<\/em> to avoid any <em>short supply<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Prices does not include fees that may be charged by your bank<\/strong> (<em>E.g. Bank charges, overseas transaction fees etc.<\/em>). Please contact your bank directly for inquiries. As these charges are <em>not imposed by us but bank<\/em>, we will <strong>not consider it as &#8216;our charges&#8217;<\/strong> for products and services.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746259657 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Production<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>Product pictures are shown for illustration purpose only<\/strong>. <em>Fresh cut flowers might not fully bloom upon delivery<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">The <strong>color tones<\/strong> and <strong>sizes of flower buds<\/strong> might be <em>slightly different from the pictures shown<\/em>, depending on how the flowers are grown.<\/span><\/li>\n<li><span style=\"color: #000000;\">For products containing <strong>wording on Balloon<\/strong>, we will justify the <em>font type<\/em> and <em>size of wording<\/em> based on our <em>creativity and experience<\/em>. Kindly contact us <strong>before placing an order<\/strong> if you have <em>special concerns<\/em> e.g. must be big and bold on font\/size or specific colour for wording etc.<\/span><\/li>\n<li><span style=\"color: #000000;\">For <strong>delivery addresses which are<\/strong> <strong>OUT OF<\/strong> <em>Kuala Lumpur, Selangor, Negeri Sembilan (Nilai, Lenggeng, Mantin, Labu, Pajam), Pahang (Genting Highland, Genting Sempah, Gohtong Jaya, Janda Baik, Bukit Tinggi), Perak (Tanjong Malim)<\/em>, production and delivery will be done by our <strong>nearest affiliated florists<\/strong> to the recipient\u2019s address.<\/span><\/li>\n<li><span style=\"color: #000000;\">Hence, the <strong>design<\/strong> and <strong>materials used<\/strong> for flowers and gifts <em>might not be exactly the same<\/em>, compared with the pictures shown on our website.<\/span><\/li>\n<li><span style=\"color: #000000;\">However, the <strong>value of the products<\/strong> are <em>equivalent to items ordered<\/em>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746270847 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Type of Charges<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>Delivery \/ re-delivery charges<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Delivery charges (if any)<\/strong> are indicated during checkout <em>if the <span style=\"text-decoration: underline;\">correct Area<\/span> has been selected<\/em> on recipient information section.<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Delivery charges (if any)<\/strong> charging <em>based on Area instead of postcode\/district<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Delivery charges<\/strong> are imposed <em>based on delivery address. (E.g. : If 3 different products are delivered to 1 address, it is only charged for one delivery point.)<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>City\/Area<\/strong> showed defined as <em>main town<\/em>. It might be <em>additional charges<\/em> if the delivery address is <em>far away from the main town<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">We use <strong>Google Map<\/strong> (<em><a style=\"color: #000000;\" href=\"https:\/\/www.google.com\/maps\/\" target=\"_blank\" rel=\"noopener\">www.google.com\/maps\/<\/a><\/em>) to confirm the address and charges.<\/span><\/li>\n<li><span style=\"color: #000000;\">If <strong>recipient is not at the point of delivery<\/strong> or the <strong>products cannot be delivered<\/strong> or an <strong>incorrect recipient address<\/strong> <em>(for any reason)<\/em> is given, <strong>re-delivery charges<\/strong> are imposed for <em>each subsequent attempt<\/em> to deliver the order(s).<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Additional delivery charges<\/strong> will also be imposed for the delivery which is <em>out of our normal delivery time<\/em> or <em>at a specific fix time frame (E.g : 2:00pm \u2013 2:30pm \/ around 8:00pm \/ after 12.00noon)<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Changes of Particulars<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">It will be a <strong>charge imposed<\/strong> for any <em>changes of particulars<\/em> such as:<\/span>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Delivery address<\/strong>: Amend of delivery address or to address whereby <em>additional\/higher delivery charges<\/em> are imposed.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Message card<\/strong>: After it has been <em>done or sealed<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Snapshot service<\/strong> of the end product or <em>request to take pictures<\/em> of recipient with the delivered item(s).<\/span><\/li>\n<li><span style=\"color: #000000;\">Any <strong>services\/request\/customization<\/strong> which is <em>out of our standard operation\/production\/delivery procedure<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">It might be subject to <strong>products touch up fees<\/strong> if <em>sender or recipient decided to delaying the delivery (e.g. day after or few days later)<\/em> after production done.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746288968 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Delivery<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>To ensure smooth delivery, please provide complete address and contact details of recipient.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Kindly confirm the <strong>delivery address and location on Google Map<\/strong> with recipient.<\/span><\/li>\n<li><span style=\"color: #000000;\">At <strong>restricted areas<\/strong><em> (e.g. KLCC office tower, Menara Celcom, government building etc)<\/em>, delivery will be<em> only proceeded upon recipient answering the call<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Morning Delivery Request (9.00am \u2013 12.00noon)<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">Please place an order with <strong>payment<\/strong> 2 working days before delivery date and input request for morning delivery during order under &#8216;<strong>Memo to Us<\/strong>&#8216; section.<\/span><\/li>\n<li><span style=\"color: #000000;\"><em>Morning delivery request is not available during peak seasons (e.g. Valentine&#8217;s Day, Mother&#8217;s Day)<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">We understand that some senders would prefer the delivery to be <strong>morning surprise<\/strong> on the special days; however, due to <strong>high volume of delivery<\/strong> to be handled during peak seasons, our end <em>does not promise items to be delivered according to the exact time frame given<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Delivery will definitely be done on the date specified during order.<\/strong><\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Night Delivery (6:00pm &#8211; 1:00am next day)<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">Delivery is available <em>every night during our working days<\/em> except the <strong>night before public holidays<\/strong> <em>(e.g. Christmas, New Year eve etc)<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">You can select the <strong>time frame<\/strong> you prefer and it <em>subjects to surcharge<\/em> on top of product price and delivery charges (if any).<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>All the charges are shown during order.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Kindly <strong>contact us for confirmation before placing an orde<\/strong>r for night delivery especially delivery to address <em>not within Kuala Lumpur and Selangor<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">In some cases, <strong>delivery may not be done within specified time requested<\/strong> due to <em>unforeseen circumstances beyond our contro<\/em>l.<\/span><\/li>\n<li><span style=\"color: #000000;\">This applies to <em>all delivery time frame<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">We will do our best to deliver directly to the named recipient, but we can only guarantee delivery to the <strong>correct address<\/strong> and that the <strong>recipient\u2019s name exists<\/strong> at that location. We are <strong>unable to wait<\/strong> if the recipient <strong>isn\u2019t available at that time<\/strong>, as our deliveries are done in bulk and delays may affect other orders.<\/span><\/li>\n<li><span style=\"color: #000000;\">We might deliver the products to <em>receptionist\/colleague\/neighbour\/family member\/representative\/security post\/friend\/doorstep<\/em> if the targeted recipient is <em>not available or busy<\/em> at the specified address provided during delivery.<\/span><\/li>\n<li><span style=\"color: #000000;\">For more information about delivery, kindly visit our &#8216;<strong><a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/info\/delivery-service\/\">Delivery Service<\/a><\/strong>&#8216; page.<\/span><\/li>\n<li><span style=\"color: #000000;\">For <strong>festive hamper delivery<\/strong> <em>(e.g. Hari Raya\/Chinese new year\/Christmas etc)<\/em>, due to <em>tight schedule on production and delivery<\/em>, we can only promise that the <strong>delivery will done soonest possible before the festive start<\/strong>. <strong>Date selected during online ordering<\/strong> will be treat as <em>guide and not the final delivery date<\/em>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746337914 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Cancellation of Orders \/ Refund<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>There is no refund upon completion of production or production of the flowers prepared.<\/strong> <em>Production will be done either the day before or on the day of delivery specified by sender<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Unsuccessful delivery due to incorrect details provided will be no refunded<\/strong>. <em>Sender\/Recipient will be contacted to make an alternative arrangement<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Order Cancel\/on hold by sender before we proceed the order:<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">If <strong>sender decides to refund<\/strong>, <em>admin charges of 20% will be deducted (during refund)<\/em> from the <strong>total payment<\/strong> made.<\/span><\/li>\n<li><span style=\"color: #000000;\">If <strong>sender decides to hold the credit balance<\/strong>, <em>new order has to be arranged by sender within 14 days<\/em> (from the day we receive confirmation from sender) to utilize the <strong>full credit balance in 1 order<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">If we are <strong>unable to get any feedback from sender<\/strong> on how to utilize the credit balance, we will <strong>hold the credit balance for 7 days<\/strong> from the payment date. <em>After this period of time, credit balance is forfeited<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">If the <strong>order is cancelled by us: Full refund<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">If <strong>sender had made the payment<\/strong> but <strong>actual delivery address is out of our delivery coverage area<\/strong>, <em>admin charges of <strong>20%<\/strong> will be deducted (during refund)<\/em> from the <strong>total payment<\/strong> made.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Refund will be done within 14 working days<\/strong> from the day banking details <em>(if refund back to local bank account)<\/em> or <em>confirmation (if refund back to credit\/debit card or PayPal account)<\/em> from sender is received.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746346584 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Order Modification & Postponement Policy<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p style=\"margin-bottom: 0;\"><span style=\"color: #000000;\"><strong>We strive to provide the freshest flowers and the best service for all our customers<\/strong>. As <strong>floral materials are perishable<\/strong> and <em>require timely preparation<\/em>. Any <em>last-minute changes may result operational impact<\/em>. Therefore, the following policy applies to <em>requests for order modifications or postponements<\/em>:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Prepared Floral Materials &amp; Charges<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">Once an order is confirmed, we proceed with <strong>sourcing and preparing<\/strong> the necessary floral materials in advance. If a sender requests to <strong>postpone delivery after preparation has begun<\/strong>, a <em>modification fee of 30% to 70% of the order value<\/em> will be imposed to cover costs incurred.<\/span><\/li>\n<li><span style=\"color: #000000;\">The <em>exact charge will depend on the extent of preparation already undertaken<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Postponement Requests<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">Any request to <strong>delay a scheduled delivery<\/strong> must be made <em><strong>at least 48 hours<\/strong> before the original delivery date<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Cancellation Policy<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">If a sender wishes to <strong>cancel an order<\/strong> in the end instead of postponing, the <strong>standard cancellation policy<\/strong> applies, with <em>deductions based on the preparation stage<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746355840 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Complaint \/ Feedback<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>In the event of complaint or feedback<\/strong>, kindly provide the <strong>product pictures<\/strong> (<em>clear &amp; close-up shot on defect item<\/em>) <em>immediately once received the items via e-mail or latest to be 12 hours from the time we delivered the products<\/em> in order for us to initiate the investigation as most of our products are <strong>perishable<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Kindly <strong>keeping the products in original packaging\/layout<\/strong> and <em>do not proceed with any alteration\/remove\/dispose of structure\/ingredient on it<\/em> for us to investigate (<em>We might need to collecting back the product delivered<\/em>) the cause of issue. <em>Sorry to informed that to be fair with all parties<\/em>, we <strong>reserved the right of not to investigate\/compensate any complaints<\/strong> submitted if the products been <em>removed\/altered\/disposed by recipient<\/em> or we only <em>received the complaint\/feedback 12 hours after the time product delivered<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">During the investigation, we might <strong>contact sender and recipient<\/strong> for <em>further information\/discussion<\/em>. We will <strong>look into each case<\/strong> and <strong>reserve the right for the conclusion<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">If we <strong>do not hear from you within 12 hours<\/strong> (<em>not applicable for product contained Balloon<\/em>) from the time products delivered, we take that the <strong>products are delivered in good order<\/strong>. Kindly click <a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/info\/flower-guides\/products-care-guidelines\/\">HERE<\/a> for <em>Products Care Guidelines<\/em> and <em>Warranty\/Guarantee issue<\/em>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746365154 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Substitution<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>Flowers, Fillers\/sub-flowers, Non-flower items (e.g. baby gifts\/boxes etc)<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">We <strong>reserve the right to substitute<\/strong> any of the items <em>based on availability<\/em> to the <strong>most similar one<\/strong> which is available <em>at the date of the order or delivery<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">We <strong>ensure that items replaced<\/strong> will be either <em>equivalent or in a higher value<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Kindly <strong><a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/info\/contact-us\/\">Contact Us<\/a> for confirmation before payment<\/strong> if you <em>insist the Flowers Type\/Fillers\/sub-flowers must be the same as published<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Soft toy products<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\"><strong>For delivery <span style=\"text-decoration: underline;\">in<\/span> Kuala Lumpur, Selangor and adjacent area:<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">In most cases, the <strong>design of soft toy<\/strong> will be <em>same as published<\/em> but it might be <em>a difference on the clothes or colour<\/em>.<\/span><br \/>\n<span style=\"color: #000000;\">E.g.<\/span><br \/>\n<span style=\"color: #000000;\"><strong>[Scenario 1] <\/strong>Soft toys published wearing <em>white colour clothes<\/em>, we might provide <em>grey colour clothes<\/em>.<\/span><br \/>\n<span style=\"color: #000000;\"><strong>[Scenario 2] <\/strong>Soft toy published in <em>brown colour<\/em>, we might provide <em>cream colour<\/em>.<\/span><br \/>\n<span style=\"color: #000000;\">For both scenario, it is due to our <strong>production team will randomly pick<\/strong> among <em>same series of soft toy<\/em> according to <em>stock availability<\/em>.<\/span><br \/>\n<span style=\"color: #000000;\">If you need <strong>specific colour<\/strong> due to<em> specific reason<\/em>, kindly <strong>contact us to check further and confirmation before you placing an order<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Just in case the <strong>soft toy published has been out of stock<\/strong>, we will <strong>changing to similar design<\/strong> and ensure that <em>items replaced will be either equivalent or in a higher value<\/em>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>For delivery <span style=\"text-decoration: underline;\">out of<\/span> Kuala Lumpur, Selangor and adjacent area:<\/strong><\/span>\n<ul>\n<li><span style=\"color: #000000;\">Due to <strong>production and delivery<\/strong> will be done by our <strong>affiliate florist<\/strong>, in most cases, the <strong>design of soft toy delivered<\/strong> will <em>not exactly same as published<\/em> but we will ensure that it will be <em>either equivalent or in a higher value<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">If you need <strong>specific colour\/design<\/strong> due to <em>specific reason<\/em>, kindly <strong>contact us to check further and confirmation before you placing an order<\/strong>.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746373762 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Our Operation Procedures<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\"><strong>Receive of Order and Payment.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><em>Prepare Delivery Order (DO) and Message Card.<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Proceed for production<\/strong> on <em>the day or a day before delivery<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Arrange and proceed for delivery<\/strong> on the<em> specified date<\/em>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746388460 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Privacy policy<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\">We <strong>enforce strict operation procedures on information privacy<\/strong> for all <em>senders and recipients<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">All information provided by <strong>senders<\/strong> (<em>except message card details<\/em>) is <strong>not revealed to recipient<\/strong> (<em>e.g. name, address and contact<\/em>) <strong>or vice versa<\/strong>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746397414 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Testimonials<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\">From time to time, we might <strong>using your feedback or recipient photo with products taken during delivery<\/strong> for our <em><a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/info\/testimonial\/\">Testimonial<\/a>, <a style=\"color: #000000;\" href=\"https:\/\/www.facebook.com\/Bloom.com.my\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a> &amp; <a style=\"color: #000000;\" href=\"https:\/\/www.instagram.com\/bloom.com.my\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a> page<\/em>.<\/span><\/li>\n<li><span style=\"color: #000000;\">We will <strong>not publishing sender\/recipient full name<\/strong>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1763021418345 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >SeedRewards Loyalty Program<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\">If an order includes any item from the <em><strong>Money Series<\/strong><\/em> or <em><strong>Stand Series<\/strong><\/em> (such as <em>condolence<\/em> or <em>opening stands<\/em>), it <strong>cannot be combined<\/strong> with other products like <em>flower bunches<\/em> or <em>flower bouquets<\/em>, nor <strong>used together with discount coupons<\/strong>. Should such combinations occur, customers will be required to <strong>pay the shortfall amount<\/strong>, and any <strong>redeemed reward points<\/strong> will be <em>reinstated to the customer\u2019s account<\/em>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746454424 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Self-collect<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\">Self pick-up orders enjoy a <strong>RM10 discount<\/strong>, which will be reflected automatically during checkout.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong><a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/info\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Collection Point<\/a><\/strong>: Our shop in <strong>Desa Melawati, Kuala Lumpur, Malaysia.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">During online ordering, you may select your preferred <strong>pickup time slot<\/strong>. For more specific timing, kindly note it in the \u201c<strong>Memo to Us<\/strong>\u201d section at checkout.<\/span><\/li>\n<li><span style=\"color: #000000;\">For <strong>same-day pickup<\/strong> or <strong>earliest collection<\/strong>, production will begin after full payment is made and is typically completed within <strong>1\u20134 hours<\/strong> (during business hours), depending on stock availability and product type.<\/span><\/li>\n<li><span style=\"color: #000000;\">Please <strong><a style=\"color: #000000;\" href=\"https:\/\/bloom.com.my\/info\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> before payment<\/strong> if:<\/span><br \/>\n<span style=\"color: #000000;\">a) You require urgent or short-notice collection, are placing an order after hours, or need the earliest pickup following a weekend or public holiday; or<\/span><br \/>\n<span style=\"color: #000000;\">b) You wish to collect before or after our business hours.<\/span><\/li>\n<li><span style=\"color: #000000;\">Collection must be completed <strong>within business hours<\/strong> on the specified date. Failure to collect before closing time will result in a <strong>forfeited order with no refund<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">If collecting personally, please present your <strong>Order Name<\/strong> and <strong>Order Number<\/strong>.<\/span><br \/>\n<span style=\"color: #000000;\">If someone else (e.g., family member, friend, Grab, or Lalamove driver) is collecting on your behalf, kindly provide us with <strong>their name<\/strong> beforehand and ensure they share your <strong>Order Number<\/strong> upon collection.<\/span><\/li>\n<li><span style=\"color: #000000;\">Please <strong>inspect the product quality<\/strong> carefully before leaving our shop. All collected products are <strong>non-refundable and non-returnable<\/strong>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<h4 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1759746409853 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Disclaimer<\/h4>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><span style=\"color: #000000;\">We <strong>reserve the right to reject or hold the orders at our discretion<\/strong> (<em>E.g. Incomplete information provided or other reason<\/em>).<\/span><\/li>\n<li><span style=\"color: #000000;\">Please note that <strong>terms and conditions are subjected to change without prior notice<\/strong>.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"vc_empty_space\"   style=\"height: 80px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Terms and Conditions Please read the following terms and conditions carefully before placing any orders. To anyone who places order for himself or herself, or on behalf of a third party, by accessing the site for placing an order, you signify your agreement to these terms and conditions. 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