{"id":13077,"date":"2025-07-28T21:04:30","date_gmt":"2025-07-28T13:04:30","guid":{"rendered":"https:\/\/printaker.com\/bloom\/?page_id=13077"},"modified":"2026-03-18T20:01:06","modified_gmt":"2026-03-18T12:01:06","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/bloom.com.my\/ms\/info\/frequently-asked-questions-faq\/","title":{"rendered":"Soalan Lazim (FAQ)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row top-row vc_custom_1754452354638 porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><h1 style=\"color: #c28840\" class=\"vc_custom_heading vc_do_custom_heading wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\" >Soalan Lazim (FAQ)<\/h1><div class=\"vc_tta-container\" data-vc-action=\"collapseAll\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-gap-5 vc_tta-controls-align-default vc_tta-o-all-clickable  faq-accordion\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1754451721202-6f4bca7b-5765\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h5 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1754451721202-6f4bca7b-5765\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Siapakah kita?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h5><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Kami merupakan kedai bunga dalam talian (kedai bunga) yang menjual bunga segar (jambangan tangan\/bakul\/penyangga), buah-buahan, mainan lembut, coklat, kek, hadiah, hamper, minuman keras dan wain untuk penghantaran ke semua bandar utama di seluruh Malaysia (kecuali Perlis) untuk semua majlis.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1754451721210-470479a7-10eb\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h5 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1754451721210-470479a7-10eb\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Bagaimana untuk membuat pesanan dan membuat pembayaran?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h5><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li>Layari Koleksi Kami\n<ul>\n<li>Terokai lebih daripada 800 pilihan gubahan buatan tangan.<\/li>\n<\/ul>\n<\/li>\n<li>Tambah ke Troli &amp; Sesuaikan\n<ul>\n<li>Pilih saiz\/varian pilihan anda, pilih tarikh penghantaran\/pengambilan, masukkan butiran kad mesej dan tambahkan hadiah pilihan.<\/li>\n<\/ul>\n<\/li>\n<li>Butiran Pesanan Input\n<ul>\n<li>Isi butiran pengebilan dan penghantaran anda.<\/li>\n<\/ul>\n<\/li>\n<li>Pilihan Pembayaran Selamat\n<ul>\n<li>Bayar dengan selamat menggunakan Visa, MasterCard, FPX, e-dompet atau PayPal. Semua transaksi disulitkan.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1754490245381-11b81f04-6d36\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h5 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1754490245381-11b81f04-6d36\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Bolehkah saya mempunyai lebih daripada satu barang dalam troli beli-belah?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h5><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Troli beli-belah kami menyokong pelbagai item. Anda boleh menambah seberapa banyak jambangan bunga, petak bunga, hadiah atau aksesori yang anda suka. Cuma klik \u201cTambah ke Troli\u201d pada setiap produk kemudian troli akan mengemas kini kuantiti dan jumlah secara automatik. Apabila anda bersedia, teruskan ke pembayaran dengan semuanya dalam satu pesanan.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1754490250207-d67403f7-e0cb\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h5 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1754490250207-d67403f7-e0cb\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Bagaimana untuk menyemak status pesanan saya?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h5><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Anda boleh menyemak status pesanan anda dengan mudah dengan log masuk ke akaun Bloom.com.my anda dan pergi ke <strong>Akaun Saya \u2013 Pesanan<\/strong> halaman. Di sana, anda akan melihat kemas kini masa nyata untuk setiap pembelian \u2014 termasuk pengesahan pembayaran, kemajuan penyediaan, status penghantaran dan penyiapan.<\/p>\n<p>Jika anda mendaftar keluar sebagai tetamu, sila klik <a href=\"https:\/\/bloom.com.my\/ms\/my-order-status\/\" target=\"_blank\" rel=\"noopener\">DI SINI<\/a> untuk menyemak status pesanan dengan memasukkan <strong>ID Pesanan<\/strong> dan <strong>E-mel pengebilan<\/strong>.<\/p>\n<p>Perlukan bantuan? Pasukan sokongan kami sentiasa bersedia \u2014 hanya hubungi kami melalui WhatsApp, panggilan atau e-mel.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1754490249410-adc9f0ec-b8bb\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h5 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1754490249410-adc9f0ec-b8bb\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Adakah &#039;pembayaran dalam talian selamat&#039; anda benar-benar terjamin?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h5><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Apabila anda membayar dalam talian menggunakan kad kredit, transaksi anda berlaku melalui sambungan Internet yang selamat dan maklumat anda disulitkan. Sambungan selamat melindungi transaksi anda, dari saat anda memasukkan maklumat peribadi anda hingga saat anda memasukkan maklumat kad kredit dan menerima pengesahan pembayaran. Transaksi dihantar menggunakan salah satu protokol Secure Sockets Layer (SSL) terkuat yang tersedia. Maklumat sulit anda disulitkan supaya ia tidak boleh diubah atau dihias semasa penghantaran.<\/p>\n<p>Pastikan pelayar anda mempunyai keupayaan penyulitan terkini dengan menggunakan versi terkini yang tersedia daripada pengilang. Anda juga boleh memuat turun beberapa pelayar secara percuma melalui Internet. Semasa menghantar maklumat pembelian anda, cari ikon &quot;kunci&quot; pada bar status pelayar dan frasa &quot;https&quot; dalam alamat URL untuk laman web, untuk memastikan maklumat anda selamat semasa penghantaran.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Frequently Asked Questions (FAQ)Who we are? We are online florist (flower shop) who selling fresh flowers (hand bouquet\/basket\/stand), fruits, soft toys, chocolates, cakes, gifts, hampers, liquors and wine for delivery in all major city throughout Malaysia (except Perlis) for all occassions. How to placing an order and making payment? Browse Our Collections Explore more than [...]","protected":false},"author":622,"featured_media":0,"parent":68,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13077","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions (FAQ) | Bloom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bloom.com.my\/ms\/info\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) | Bloom\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bloom.com.my\/ms\/info\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Bloom\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Bloom.com.my\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T12:01:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eypdegcv9ej.exactdn.com\/wp-content\/uploads\/2025\/10\/Bloom-New-Logo-Transparent-no-url-Small.png?strip=all&sharp=1\" \/>\n\t<meta property=\"og:image:width\" content=\"90\" \/>\n\t<meta property=\"og:image:height\" content=\"90\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bloom.com.my\\\/info\\\/frequently-asked-questions-faq\\\/\",\"url\":\"https:\\\/\\\/bloom.com.my\\\/info\\\/frequently-asked-questions-faq\\\/\",\"name\":\"Frequently Asked Questions (FAQ) | Bloom\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bloom.com.my\\\/#website\"},\"datePublished\":\"2025-07-28T13:04:30+00:00\",\"dateModified\":\"2026-03-18T12:01:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bloom.com.my\\\/info\\\/frequently-asked-questions-faq\\\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bloom.com.my\\\/info\\\/frequently-asked-questions-faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bloom.com.my\\\/info\\\/frequently-asked-questions-faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bloom.com.my\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Info\",\"item\":\"https:\\\/\\\/bloom.com.my\\\/info\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Frequently Asked Questions (FAQ)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bloom.com.my\\\/#website\",\"url\":\"https:\\\/\\\/bloom.com.my\\\/\",\"name\":\"Bloom\",\"description\":\"Luxury Flower &amp; 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